Question 1

What services and screenings are covered as preventive care?

Accepted Answer

Preventive screenings can help you take better control of your health. They are an important foundation of early detection and prevention of disease. Preventive care services are NOT subject to a copayment or deductible when using in-network providers and must be billed to insurance with proper preventive coding.Take a look at this flyer to learn about the services and screenings that are covered as preventive care. Please note: Coverage for these services is subject to certain conditions, age and time limits.

Question 2

How do I find an in-network provider?

Accepted Answer

Medical: Click here and select Aetna Choice POS II (Open Access). Alternatively, when you register on the Meritain portal, you will have access to print an ID card, view your claims, or find an in-network doctor. Visit https://account.meritain.com/Portal/Registration and input your Group ID, which is 17781. You will also need your Member ID, which is located on your ID card.

If you do not have your ID card, please feel free to contact your Lacher Healthcare Advocate.

Dental: Visit https://member.sunlifeconnect.com/findadentist/#/ and select the Sun Life Dental Network.

Vision: Visit https://www.vsp.com/eye-doctor.

Question 3

How do I register on the Meritain portal, so I can print an ID card or review my claims?

Accepted Answer

When you register on the Meritain portal, you will have access to print an ID card, view your claims, or find an in-network doctor. Visit https://account.meritain.com/Portal/Registration and input your Group ID, which is 17781. You will also need your Member ID, which is located on your ID card. 
 
If you do not have your ID card, please feel free to contact your Lacher benefits advocate to obtain your Member ID.

Question 4

What is a Coordination of Benefits and how often do I need to complete it?

Accepted Answer

You are required to update your Meritain Coordination of Benefits information every year so that they can properly process your claims.

Coordination of Benefits information confirms whether you and/or your enrolled dependents have insurance coverage other than your employer's and if so, what that other insurance is, so that they can determine proper payment responsibilities for claims. If your Coordination of Benefits is updated yearly or as requested, your claims will be processed.

Click here for the Coordination of Benefits form. If you’d like to complete the Coordination of Benefits online, you can do so once you are registered on the Meritain portal.

Question 5

What is Telemedicine and how do I download the app?

Accepted Answer

Telemedicine lets your health care provider provide care for you without an in-person office visit. Telemedicine is done primarily online with internet access on your computer, tablet, or smartphone, or by phone.

When you are enrolled in our medical plan, you have access to the the TelaDoc mobile app, which is your personalized telemedicine app.

With TelaDoc, you can speak with a U.S. board certified doctor 24/7 by phone or video for many non-emergency illnesses.
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Phone: 1-800-DOC-CONSULT (362-2667)
Web: www.teladoc.com
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Learn more:
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Setup your account
Print an ID card
Download the app:
For Apple devices
For Android devices

Question 6

Can I set up home delivery for my prescriptions?

Accepted Answer

Yes. You can access the Amazon Pharmacy (through SmithRx) to set up your mail order prescriptions:

1-855-206-3605
www.amazon.com/smithrx